Shipping Info

Shipment

Shipping and Handling charge are determined by the merchandise total weight and size of your order. The cart will automatically price your shipping costs. For orders shipping to multiple addresses, shipping costs will be applied to each individual shipment. Please note that we do not ship to hotels or P.O. boxes. Unfortunately, we cannot make any special instructions on packages. If you have special instructions or arrangement for your delivery, please contact or speak to your local UPS/USPS delivery person directly. Please note that shipping calculator can be inaccurate, if this is the case we will send you a PayPal invoice for the remaining cost. For any questions about shipping, you may contact us at contact@ippinproject.com. Shipping costs are subject to change without notice.

IPPIN PROJECT currently offers U.S. standard shipping only.

Standard Shipping

Most orders arrive within 5-10 business days for in-stock items; please allow up to 14 business days for rural zip codes. You may receive several shipments to complete the fulfillment of your order.
A business day is considered to be Monday through Friday, excluding holidays.
Please note that we do not ship to hotels or P.O. boxes.
For information on international shipping options, please contact our customer service at contact@ippinproject.com

Processing

The shipping process will be initiated after we have received payment. usually we hold your order in 24hour and after that, process your transaction. We usually ship our items (currently in stock) within 3—5 business days (Mon—Fri). Preorder items will be shipped within 2—5 business days of the release date. We will send you an email notifying you when your order has been shipped.

Cancel

An order may be cancelled as long as the request is made within 24 hour of your purchase and you won’t be billed. If you make a cancellation request after 24 hour, and if your item(s) are not in Prepared for Shipment or Shipped status, you may be able to cancel an item or the entire order by email. However you will be charged a cancellation transaction fee which is approximately 3% by our Merchant Service Provider. Please contact our customer service by email for assistance. If your item(s) are already shipped out, we’re unable to modify your order, but you might be able to return them on your expense. Please see if your item is eligible for a return. Please Note that Custom order, Special order, and the order has different policy on the product page, cannot be canceled. For more information, please visit our cancel policy.

Returns

Merchandise may be returned or exchanged as long as the request is made within 2 calendar days after delivery of the product with an original packing invoice and Return authorization number*. New, unused, and sealed merchandise may be qualified for returned or exchanged. The item returned must be sent to us within 7 calendar days from the date your return authorization number is issued.
All merchandise must be in the original packaging. For items being sent to us, please be sure to ship your item by insured, traceable mail offered by FedEx, USPS, and other carriers. No returns, refunds, exchanges, or credits will be issued without the original packing invoice and RA#. Customers are advised to contact us using the contact form provided in the event of a merchandise return. Please Note that Custom order, Special order, and the order has different policy on the product page, cannot be return. Please refer to our return policy.

About Back Order Items

You may send a request form for our out of stock items and place an order. Backordered items cannot be shipped at the time an order is placed, but will ship at a later date. When you place an order for out of stock items, we will provide you with an approximate shipping date by email. Please be aware that backorder dates are approximate and subject to change.
If using a Credit Card or PayPal, you will be charged for your backordered merchandise at time of placing order. Any remaining balance will be charged to your credit card once your merchandise has been shipped.
The total shipping and handling charges will be allocated proportionally and charged as the merchandise is shipped.
Please note that most of our product is handmade in Japan so all backordered items are processed as special order thus unable to cancel or return.
All backordered items ship via USA Standard Delivery or EMS from Japan directly.

Custom Order

Custom orders begin production immediately upon your order. They cannot be cancelled, changed, returned or refunded at any time. A non-refundable deposit or entire amount of your order will be taken when the order is placed. For more detail, please contact our customer service by email for assistance.