Return Policy

IPPIN PROJECT Online Return Policy

Please inspect your order upon delivery. If your merchandise arrives damaged, please contact Customer Service. We will take care of it immediately. For more information please refer to the following policy.
Merchandise may be returned or exchanged as long as the request is made within 2 calendar days after delivery of the product with an original packing invoice. We will issue a Return authorization number (RA#). Item that is unused with tags and receipt can be returned or exchange. We will offer a store credit voucher.

Notification within 2 calendar days (48 hours) of receipt
We require you to email us within 2 days of receipt to notify us for any return or exchange to obtain a Return authorization number (RA#).
RA# is a confirmation from IPPIN PROJECT STORE that your return /exchange request has been accepted and will be issued to you via email.
Please note that RA# expires after 7 days of issuing date.
The returned merchandise must be in new, unused, unaltered, and in the original packaging. No returns, refunds, exchanges, or credits will be issued without the original packing invoice and RA#.

The item returned must be in its original product packaging in salable condition and mailed in an appropriate size shipping box.
The item returned must be sent to us within 7 calendar days from the date your return authorization number is issued.
Special order or a custom order cannot be returned
Items that have a different return policy time period other than that 2 days noted in that item’s particular, item description.

Shipping, handling charges, and transaction fees are non-refundable. Customer is responsible for all shipping costs.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged, and are not as a store credit voucher. Again you must contact us within 2 calendar days if you intend to return any item back to our store. Items returned to us without contacting us will not be accepted.

We will proceed your return or exchange after we receive the merchandize from you.

Price adjustments on previous purchases are not permitted.
For items being sent to our store, please be sure to ship your item by insured, traceable mail offered by FedEx, USPS, and other carriers. Please include an authorization number and a return form with your address and daytime phone number and email address along with a copy of the invoice, and send to:

IPPIN PROJECT / CRAFITS: 225 West 36th street Suite#603 New York, NY 10018

Exchange Policy

We accept returns for exchange or refund as long as requested within 2 calendar days after delivery of the product in case of discrepancies or defective items. Please report any visible damages and discrepancies within 2 days of delivery, to Online Customer Service: contact@ippinproject.com and please mention your order confirmation number.
Items that are defective or items that you did not order but incorrectly shipped by us will qualify for exchange, store credit or a cash refund.

Please allow a processing time of two to three weeks for refunds and exchanges from the date we receive the returned merchandise.

Cancellation Policy

An order may be cancelled as long as the request is made within 24 hour of your purchase. Please notify us through email. Please include your order number. After we receive your email, we will proceed to cancel your order. Unfortunately we cannot honor cancellation requests made after 24 hour, because we rely on automated process to provide you our merchandise. Once an order begins the fulfillment process we’re unable to modify it. Please contact our customer service by email for assistance.

Please also note that if we have processed your order but not have been shipped the items, you will be liable for restocking fee to cover our expenses.

“Custom order” items and “Special order” items are not part of our usual stock and as such it has to be ordered specifically for each order. For this reason, these items are exempted from any returns or exchanges.
Rest assured, Customer will be notified before the order is processed if the item chosen is deemed a “custom order” or “special order” item.

CRAFITS / IPPIN PROJECT reserves the right to deny any return/exchange based on the condition of the merchandise. CRAFITS / IPPIN PROJECT reserve the right to modify its exchange, return policy and cancellation policy.