FAQ

How long will take to deliver my order?

This depends on your exact location. Order will usually arrive within 14 business days (for in-stock items only) in USA. Our order processing takes 2-5business day and we ship within US by UPS or USPS standard shipping so it should get to you within 7-14business day. But for more detailed information please refer to our shipment.

Shipping fee for a refused shipment

In the event a shipment is refused, the customer is responsible for all shipping fees associated with that package. For US shipment refusals, a return shipping fee and any handling charge will be deducted from your refund.

Can I Cancel an order?

Your order may be cancelled as long as the request is made within 24 hour of your purchase. However, we rely on automated process to provide you our merchandise so once an order begins the fulfillment process we’re unable to modify it. Please contact to our customer service. We apologize for any inconvenience.

Can I Change an order?

We’re sorry, orders cannot be changed once they’ve been submitted. We rely on automated process to provide you and once an order begins the fulfillment process we’re unable to modify it. If you want to change your order, Please contact our customer services to cancel your order within 24hour and place a new order again. We apologize for any inconvenience.

What if the package arrives damaged?

If your merchandise arrives damaged, please claim within 2 days of package arrival. We will take care of it immediately. Please inspect your purchases immediately upon receipt. No claim can be accepted after 2 days. For further information, Please refer to Exchange Policy and contact customer service.

How do I return an item?

Please refer to Return Policy for detailed information on how to return a product and contact customer service.

I want to purchase certain items, but it is sold out at the online store. Is there any way I can purchase the items?

Some of our products are very much limited in their availability however, if you really want the items that out of stock or sold out, you can email us and we’ll try to help you find what you’re looking for. We can arrange delivery service for some of our out of stock items on the website, subject to stock availability, excluding fragile items. Please note that we may charge an additional handling fee and extra shipping costs per shipment for this service. International shipment may require additional fees. For further information, please click here for Online Store Customer Service.

What is your return policy?

Please inspect your order upon delivery. If for any reason you are not satisfied with your purchase, you may return your merchandise as long as request made within 2 days of delivery. For further information, please refer to our Return Policy.

What is your exchange policy?

Items that are defective and shipped from us or items that you did not order but received from us will qualify for exchange, store credit, or cash refund. We only accept exchange in case of the above conditions within 2 days after deliver of the package, otherwise we are unable to process exchanges. Please refer to our return policy. If you are dissatisfied with an item, please return the item following our return policy, then place a new order for an alternative product. If you require assistance from our customer service, please send us an email at contact@ippinproject.com

How much will it cost to ship my order?

Shipping and Handling rates will be based on the total weight and size of purchase. Some items have additional shipping charges as noted on the product page. For further information, please refer to Shipment.

Can orders be shipped internationally?

Yes, we can ship to some other countries. Recipients are responsible for any customs duties and taxes where applicable. For further information, please click here for Online Store Customer Service.

What advantage is there for creating a IPPIN PROJECT user account?

If you create a user account at IPPIN PROJECT online, you will enjoy a smarter shopping experience for future orders, with features including a faster checkout process, and the ability to create wish-lists of the items you want most, that can be sent to your family and friends.

Are IPPIN PROJECT STORE Gift Cards available online?

Gift Cards are not available online at this time. We apologize for the inconvenience it may cause.

What forms of payment are accepted for online purchases?

We currently accept the following form of payment:
Paypal
You can pay securely with either VISA, VISA Debit or Mastercard. Payments are handled by Paypal, no credit card information is handled by us.

Is it safe for me to pay by credit card over the Internet?

Yes. Our secure server software uses industry-standard 256 bit SSL(Secure Sockets Layer) and a dedicated IP address to fulfill the requirement for running a highly secure e-commerce environment. For further information, refer to Privacy Policy and Security.

I’m unable to add anything to my cart for purchase when I put the item in and press the add to cart button. my computer jumps to the top of the page and nothing is added. Am I missing something?

As for our website, we are truly sorry for the inconvenience.
Since the issue might be from your browser(internet explorer), we would appreciate if you could try to process with Firefox instead of internet explorer.

If you have any questions that we have not answered here, please feel free to send us an email at contact@ippinproject.com

Enjoy your shopping with us.
Last update: 04. 15. 2014